Returns & Exchanges
At Ruby Yacht Outlet Mall, we strive to ensure every purchase meets your expectations with our flexible 30-day return policy. If you are not completely satisfied with your order, we offer seamless returns and exchanges to guarantee your shopping experience remains top-tier.
Initiate Your Request
Log into your customer portal or contact our support team with your order number and email address to start the return process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location near you.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing