Frequently Asked Questions
Everything you need to know about shopping at Ruby Yacht Outlet Mall
What is the typical shipping timeframe for orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes between 5 to 10 business days to arrive.
How do I return an item I am not satisfied with?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return authorization.
Are the products at Ruby Yacht Outlet Mall authentic?
Yes, we guarantee that all items sold through our outlet are 100% authentic and sourced directly from reputable manufacturers and authorized distributors.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, we ship to a select number of international destinations. Shipping fees and delivery times vary by country and are calculated at checkout.